All custom work is to be paid for up front. Since I will be creating something specific for you, it is non-refundable. However, I will always do my very best to nail down your vision and create exactly what you are looking for. I strive to leave you as satisfied as possible!
Returns + Refunds:
I do not typically accept returns after you have received them. I will refund an item up to 3 days after order has been placed.
Post Office Mistakes:
After an item has shipped, it is out of my hands. I will always do my best to ship out items in a timely manner. I know many times orders are placed as gifts and are time-sensitive, however I cannot control the post office and when the item will actually be received despite shipping priority,etc. Please keep in mind if your order gets misplaced or lost in the mail, I am not responsible.
Currently my turnaround time is about 3-4 weeks depending on item. Large customs can take up 5 weeks. Please keep this in mind when ordering. Ready-to-ship items typically ship within two weeks.
Please note that orders placed AFTER November 20th are not guaranteed by Christmas. They may arrive in time, but are NOT guaranteed.